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Yes, it finally happened, but not to worry we have AAA Roadside Service for Motorhomes.
3 miles to go to our destination and we could smell hot coolant. Dave checked the gauges and everything looked good. Then the lights came on and the buzzer went off. We immediately pulled off the road and turned the engine off. We both ran to the engine in the back but everything looked normal. When we stepped around to the drivers side we had massive amounts coolant running out the storage bays. With our aqua hot system the coolant from the engine runs forward through lines to provide heat and hot water while driving down the road. Well one of those lines sprung a leak. We promptly called AAA. First, they tried to tell us we didn't have motorhome roadside assistance but after we insisted they agreed we did. Next, they told us they cannot send us a mobile mechanic. If we were lame enough to needed fuel they could send someone for that. Since they wouldn't send assistance, we asked for a tow truck. After gathering our location, size, color and cell number he then tells us he cannot send us a tow truck because we are too large. When I ask WHY AAA would sell me motorhome roadside assistance if our motorhome is too big for their service he could not answer that. Due to cell service we end up getting disconnected and he never called us back knowing we were stranded on the side of the road. We will be paying AAA a visit when we get home and shopping for a new RV roadside service.
Being late and no help on its way we prepared for a long night on the side of the road. Dave went on the Tiffan RV forum he visits often and described our problem. In the morning he had replies and links on where to find and how to fix our split hose. We then went Napa Auto Parts in Mount Shasta. Which turns out to be the 1st Napa Auto Parts in the state of California back in 1925. Bought the supplies we needed and fixed the problem ourselves. We had to replace 5 gallons of coolant that leaked out due to the fact when we got stopped we were headed down hill.
We were really surprised that in the 17 hours we were on the side of the road not a single person stopped to see if we needed any help. But on the other hand we were really glad that none of the wrong people stopped either.
Being late and no help on its way we prepared for a long night on the side of the road. Dave went on the Tiffan RV forum he visits often and described our problem. In the morning he had replies and links on where to find and how to fix our split hose. We then went Napa Auto Parts in Mount Shasta. Which turns out to be the 1st Napa Auto Parts in the state of California back in 1925. Bought the supplies we needed and fixed the problem ourselves. We had to replace 5 gallons of coolant that leaked out due to the fact when we got stopped we were headed down hill.
We were really surprised that in the 17 hours we were on the side of the road not a single person stopped to see if we needed any help. But on the other hand we were really glad that none of the wrong people stopped either.
What a bummer! So glad you were resourceful enough to ask and get help on internet!
ReplyDeletePut in my 1st call to AAA. They say I should receive a call back in 5 to 7 days. We will see. It has now been explained to me that AAA has different jurisdictions and as you travel you fall under the different jurisdictions services. They now tell me 40 feet is not too big and they assure me it's not AAA policy to leave people stranded on the side of the road.
ReplyDeletePut in my 2nd call today to AAA for answers, but got none. After being transferred 3 times they were finally able to find my complaint. How hard can it be? I gave them the complaint number. They now tell me to expect a call back in 5 to 10 business days.
ReplyDeleteWell, I finally got my return call back. They are sorry, the agent didn't handle it as well as he could of, He must not have realized I was a Southern California member, I should have called back myself when we got disconnected and Thanks for my feedback. Really?
ReplyDelete